Privacy Policy

At Mikumi Resort, we are committed to protecting the privacy and personal information of our guests and visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us through our website, booking services, and during your stay.

1. Information We Collect

We may collect personal information in a variety of ways, including when you:

Make a reservation: Name, contact details (email address, phone number), payment information, and other relevant information required to process your booking.
Interact with our website: Information such as your IP address, browser type, and the pages you visit.
Subscribe to newsletters or promotions: Name and contact details such as email.
During your stay: Additional preferences or requests to ensure a personalized experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

Booking and Reservations: To process your reservations, communicate with you regarding your stay, and handle payments.
Improving Guest Experience: To customize your stay, respond to your inquiries, and provide personalized services.
Marketing and Promotions: To send you special offers, updates, and promotions about our services (you may opt-out at any time).
Analytics and Improvement: To monitor and analyze usage of our website and services, helping us improve performance and user experience.
Legal and Compliance: To comply with legal obligations, protect our guests, staff, and property, and to prevent fraud or misuse of our services.

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information. However, we may share your data in the following circumstances:

Third-Party Service Providers: We may share information with trusted service providers to process payments, manage bookings, or provide certain services during your stay (e.g., transport or excursions).
Legal Requirements: If required by law, we may disclose your personal information to comply with legal obligations or protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or other business transfer, your information may be transferred as part of that transaction.

4. Data Security

We take the security of your personal information seriously and implement appropriate physical, technical, and administrative safeguards to protect it from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet is 100% secure.

5. Your Rights

You have certain rights regarding the personal information we collect, including:

Access: You can request a copy of the personal information we hold about you.
Correction: You may request that we update or correct inaccurate or incomplete information.
Deletion: You have the right to request that we delete your personal information, subject to legal obligations.
Opt-Out: You can unsubscribe from marketing communications at any time by following the instructions provided in the emails or contacting us directly.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and provide personalized content. You can adjust your browser settings to refuse cookies, but this may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their privacy policies before providing them with your personal information.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on our website, and the "Last Updated" date will be revised accordingly.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us:

Email: info@mikumiresort.co.tz
Phone: +255 714204533/ +255766989859
Address: Mikumi Resort, Near Mikumi National Park, Tanzania

Last Updated: 16/09/2024